Privacy Policy

This privacy policy describes how Sedap Bites Catering collects, uses, and protects the personal information you provide when using our site and services. We are committed to protecting your privacy and handling your personal information responsibly.

Sedap Bites Catering, located at 31, Jalan Universiti, Level 3, Petaling Jaya, Selangor, 46200, Malaysia, acts as the data controller for the personal information collected through this service.

Information We Collect

When you interact with our online platform or services, we may collect information from you. This includes information you voluntarily provide, such as your name, contact details (like phone number or physical address), details about your catering requirements, and any other information you share when contacting us or requesting a service.

We may also automatically collect certain technical information when you visit our site, such as your IP address, browser type, operating system, referring URLs, and information about your usage patterns on our site. This is typically collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for several purposes, including:

• To provide and manage the catering services you request, including processing inquiries, preparing quotes, arranging deliveries, and handling payments.
• To communicate with you about your requests, orders, or any changes to our services.
• To improve our services and customize your experience on our site.
• To understand how our online platform is used and to monitor its performance.
• To comply with legal obligations and for legitimate business purposes.

Legal Basis for Processing

We process your personal information based on several legal grounds:

• Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
• Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing catering services).
• Legal obligation: Where processing is necessary for compliance with a legal obligation that applies to us.
• Legitimate interests: Where processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms (e.g., improving our services, managing our business effectively).

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., delivery partners for packed meals). These third parties are contractually bound to protect your information and use it only for the purposes for which we provide it to them. We may also disclose information if required by law or to protect our rights or property.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request erasure of your personal information.
• Object to the processing of your personal information.
• Request restriction of processing your personal information.
• Request the transfer of your personal information to another party (data portability).
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Cookies

Our site may use cookies and similar technologies to enhance your user experience, analyze site usage, and for marketing purposes. You can control cookies through your browser settings.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any linked sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, you may contact us at: